Klinik Ng Dan Singh – WhatsApp Messaging Service Effective Date: 22 May 2025
1. Introduction Klinik Ng Dan Singh (located in Malaysia) appreciates your trust. This Privacy Policy explains how we collect, use, and protect your personal information when we communicate with you via WhatsApp through Meta’s Business Platform. By engaging with us through WhatsApp, you consent to the practices described in this policy.
2. Information We Collect When you interact with our WhatsApp messaging service, we may collect your name and WhatsApp phone number, appointment dates, times, and service type, messages and responses exchanged through WhatsApp, and basic health-related information necessary for appointment booking. We do not collect payment details, identity card numbers, or sensitive medical records through WhatsApp.
3. How We Use Your Information We use your information solely to send appointment reminders and confirmations, notify you of schedule changes or cancellations, answer general queries about our clinic services, and follow up on post-visit care instructions where relevant. We do not use your information for marketing or promotional purposes without your explicit consent.
4. Data Sharing We do not sell, trade, or rent your personal information to third parties. Your data may be shared only with Meta/WhatsApp as the messaging platform provider, who processes messages in accordance with their own Privacy Policy (https://www.whatsapp.com/legal/privacy-policy), or if required by Malaysian law or relevant health authorities such as the Ministry of Health Malaysia.
5. Data Retention WhatsApp message records are retained only as long as necessary for clinical and administrative purposes. We periodically review and delete messages that are no longer required. You may request deletion of your data at any time by contacting us directly.
6. Your Rights Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to access the personal data we hold about you, correct any inaccurate or outdated information, withdraw consent to receive WhatsApp messages at any time, and request deletion of your personal data. To exercise any of these rights, please contact us at the details in Section 8.
7. Security WhatsApp uses end-to-end encryption for all messages. We take reasonable steps to ensure that your information is handled securely and is only accessible to authorised clinic staff.
8. Contact Us For any questions or concerns about this Privacy Policy, please contact Klinik Ng Dan Singh directly via WhatsApp or at our clinic in Malaysia.
9. Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our WhatsApp service after any changes constitutes your acceptance of the updated policy.
